Payments, renewals & refunds.
Clear information before you sign up, pay, or share your details.
Request help with a payment
Check the order status in Your space first. If money was deducted but access is still pending, ask for a status check with the order number. Do not make another payment just to try to unlock the same order.
Refund request period
The refund period is not final yet. It will be displayed here and at checkout before membership sales open.
How a refund is handled
Submitting a request does not itself move money. Support checks the order and handles an approved refund through the payment provider. Processing time depends on EPS and the bank or wallet used. A verified reversal or refund can remove the access purchased by that order. Your applicable consumer rights remain unaffected.
Stopping renewal
These passes do not renew automatically. If you do not buy another pass, access ends at the expiry shown in your dashboard. You can separately switch off renewal reminders and newsletter emails.
Who runs this publication
Business contact details are being finalised before sales open.
A support email will appear here before paid membership opens.